WEBVTT

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Hello! This is DeafDots,
25 August 2023.

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Bringing alerts & news reports at
intervals for all Deaf Canadians.

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Don’t forget to subscribe,
like, and follow

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DeafDots to get
new video updates!

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[ANSELMO]: On July 26, Canadian Prime
Minister Justin Trudeau announced

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reshuffling of his cabinet. The cabinet is
a committee of ministers

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that set the federal government's
policies and priorities

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for the country. A prime minister
can do this when he wants

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to renew focus on economic priorities.
This time he dropped 7 ministers,

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changed portfolios for over
a dozen ministers with new roles

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including a new minister
of defense and public safety.

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[ANSELMO]: In past two different
Ministers handled issues that

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impact people with disabilities
including Deaf people -

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Minister of Employment, Workforce
Development and Disability Inclusion,

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and Minister of Diversity, Inclusion
and Persons with Disabilities.

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DeafDots explored how putting
both together in one new portfolio

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“Minister of Diversity and Inclusion
and Persons with Disabilities”

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would be good or
bad news for us?

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All on the CDGM team is not satisfied
or confident with reshuffling

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of the Cabinet... moving Ministers
around, letting some go and others

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going to different positions...
We are, indeed disappointed that

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Carla Qualtrough is no longer Minister
of Persons with Disabilities.

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That position that Carla was in has
now become part of two positions

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in one - Minister of Diversity
and Inclusion and Persons

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with Disabilities. Both in one
position we can accept.

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[ANSELMO]: What do we know
about Kamal Khera, does she have

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any experience working
with people with disabilities?

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The new woman who replaced Carla,
Kamal Khera... in analyzing her qualifications,

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it seems not to have any connection or
experiences with disabled people.

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When I speak of disabled, I mean
any Deaf people, hard of hearing,

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Deafblind, in wheelchairs, wide
range of disabilities... seems

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not to have direct connections.
Like Carla has experienced and

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has connection to and can
empathize... Kamal, the new woman,

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it's hard for us to feel confident.
We feel resistance to her.

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We also found out that before
she became MP, involved in politics

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in government, she was a nurse.
You know we, the Deaf community

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when we think of doctors, nurses,
audiologists and so forth means

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they are focused on audism and
speech, right? We naturally feel

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a bit doubtful and lacking
confidence and unsatisfied.

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That's something
we have to watch closely.

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Do you know if Accessible Canada Act
would be impacted or delayed further?

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We don't know if ACA, now in process
in the federal government,

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could be affected or postponed?
Our Canadian disability benefits

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that just passed in the House
of Commons and got Royal Assent

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which means it will come soon,
possibly in Fall for persons

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with disabilities. Would the new
Minister affect or impact it?

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Would the new Minister create delays
or foul it up? We don't know.

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[ANSELMO]: DeafDots tried to
contact Kamal Khera’s office

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to ask for more information
about her background and

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was told that there is a 30 day
transition and no one was

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available to answer questions.
Our research confirms that Kamal Khera

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is a registered nurse and served
previously as Minister of Seniors.

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Now that she has replaced two
Ministers, how effective will she be?

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We do not know but
can hope for the best.

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[ANSELMO]: The City of Calgary announced
July 12 that they are partnering

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with Deaf & Hear Alberta (DHA) to provide
video remote interpreting (VRI)

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through DHA's On Demand VRI service
which connects to an ASL interpreter

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in real-time, within 30 seconds.
DeafDots spoke to a representative

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of Deaf & Hear Alberta,
a social agency providing services

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to Clients about their VRI service.

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DHA provides sign language interpretation
services. The Deaf Community

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asked DHA to add VRI as an additional
interpreting service choice.

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VRI On Demand is designed to provide
communication access for short

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impromptu conversations and situations
that require immediate communication.

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Customer service, registration desk,
5 to 10 minute conversations

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with colleagues at work. VRI
On Demand is an additional interpreting

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service option for Community access.

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[ANSELMO]: How would Calgary police
officers know of the availability

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of the VRI app and how to use it?
DeafDots spoke with Constable Chris

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Terry with Calgary Police Service
who is currently working with

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the Persons with Disabilities
Police Advisory Board.

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The CPS IT department has created
a link for each police district that

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provides instructions on how to
download the app and how to reach

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out for assistance when required.

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[ANSELMO]: Does the Calgary Police
provide every police officer

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with a mobile phone, and if so,
would the app be pre-installed

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on all of their mobile phones?

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The Calgary Police Service
does provide mobile phones

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to all police officers.

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However, currently the app
will have to be downloaded

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by the user from the
CPS app catalog.

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[ANSELMO]: What led to this decision
to use "DHA's Video Remote

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Interpretation (VRI) On Demand service"?
Did Calgary Police assess

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Deaf consumers preferences between
live sign language interpreters

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and Video Remote Interpreters?

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This partnership and initiative was
established through the work done

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by the Calgary Police Service
Diversity Resources Team and

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the CPS Disability Advisory Board.
The CPS and Deaf community

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needed access to ASL interpreters,
as police matters are time

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sensitive. So officers were
called out to an incident or

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situation when they arrive
on scene and they need to identify

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this individual involved. So
when they are actually letting

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us know that they need access
to ASL, currently, the system

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is actually quite slow where
somebody would have to respond

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in person in order to assist. However,
with this new VRI On Demand app,

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this really does cut the time down
considerably. And I'll give you

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an example on how this would work
with the new VRI on Demand app.

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Let's just say a victim or witness
of a crime has contacted police

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for assistance and they are
a person who communicates using

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American Sign Language. So now
officers will actually be able

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to put them in contact in real
time within about a minute,

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with somebody who can actually
provide that American Sign Language

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service to them. This dramatically
shortens the amount of time

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for CPS to receive potentially critical
information to locate suspects,

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but this will also help to provide services
to victims or witnesses of crime.

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[ANSELMO]: Where does DHA stand on use
of VRI, and Deaf community concerns

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that VRI become the sole communication
access tool as VRI is known

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to have certain pitfalls that
could be detrimental to

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the best interests
of the Deaf person.

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VRI by DHA is an additional
interpreting service option.

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DHA realizes that VRI is not
designed to replace in person

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interpreting. Individuals who
are Deaf and hard of hearing

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have the choice and they decide
what type of interpreting

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service works best for them.

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[ANSELMO]: What are the steps
DHA has taken or procedures

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to ensure VRI is used by Calgary
Police in an appropriate manner?

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Has this been discussed and guidelines
or agreement on its use?

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DHA and CPS, Calgary Police
Services are partnering to provide

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communication access and safety for Police
Officers and the Deaf Community.

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VRI On Demand is a communication tool
when interacting with Calgarians

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who are Deaf and hard of hearing.
When police is called to the scene

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of a traffic accident, and needs
to interview both drivers and

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witnesses to find out how the
accident happened. Police officers

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have been trained. If they need
more time to do in-depth interviews

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and ask more questions for the
report, CPS will book an in-person

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interpreter and schedule the
time to sit down to obtain

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more information. The DHA team
provides ongoing support,

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training and educational workshops
related with communication

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access, Deaf culture and
how to use VRI On Demand.

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[ANSELMO]: In an interview
with The City of Calgary Newsroom,

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Angela mentioned that "Over the
past two years, the in-person

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interpretation service was used by
the Calgary Police Service five times."

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[ANSELMO]: In November 2022 Teanna Kay,
a high school student at BC School

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for the Deaf did her student work
experience at The Burnaby Laboratory,

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a shellfish testing laboratory 15 km
from the Port of Vancouver,

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Canada’s largest port. Most of the
lab's work is food safety testing

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on import and export of food products.
Shellfish harvesting - oysters,

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clams, prawns, crabs, scallops and shrimp
which is popular in British Columbia.

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Burnaby Lab is one of 13 laboratories
under Canadian Food Inspection Agency

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(CFIA). DeafDots asked CFIA how
Teanna’s work experience happened.

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The recruitment of a Deaf student at
the CFIA’s Burnaby Lab was initiated

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by the Lab Director Carolyn Bateman,
and aligns with the Agency’s goals

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to create and maintain a diverse
and inclusive workplace. The CFIA

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promotes an accessible and inclusive
culture where every employee

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has the opportunity to contribute
and succeed to their full potential.

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Carolyn has always been interested
in finding new ways to promote

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diversity and inclusion in the
workplace, and matching the skills

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and talents of individuals to the
work they do. Carolyn particularly

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wanted to encourage Deaf students
to start getting hands-on experience

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in science, and so reached out to
the nearby BC School for the Deaf.

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The initiative at the Burnaby
Laboratory supports the priorities

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of the CFIA Accessibility Plan,
and clearly demonstrates

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the importance of inclusion
in our workplaces and society.

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[ANSELMO]: What did Teanna think
of her student work experience?

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The experience with CFIA introduced
different career paths that are available

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for Deaf individuals like me. Also, it showed
the importance of real time access.

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I really benefited from the
CFIA providing that for me.

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I learned new skills and
gained knowledge.

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[ANSELMO]: How did you communicate
with hearing people at the Lab,

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did they find ways to help you
fit in, and did you experience

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any frustrations or challenges?

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At first, CFIA gave me interpreters
on screen but I realized that

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it was not ideal. When they consulted
with me, I told them that

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I preferred physical interpreters
because of technical difficulties.

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CFIA did provide me interpreters
in person on my next visit there.

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I appreciated that a government
agency like CFIA was open-minded

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about exploring how they can
become a Deaf accessible workplace

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for Deaf individuals like me.
I felt valued because the staff took

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the time to check-in with me at
the end of every shift and ask

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if I had any barriers to access
that day, they consulted me

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for the best ways to overcome
these barriers. CFIA also started

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learning some ASL for me.
I felt respected.

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[ANSELMO]: What a great experience Teanna
had with her work experience!

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How did CFIA learn from this
experience? We asked CFIA.

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Yes, we do have a better understanding
of some best practices

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for the set-up and layout of workspaces
in the lab that have made

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a big difference to Teanna and to
future Deaf and Hard of Hearing

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employees. Working with Teanna has
helped us understand the importance

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of having access to multiple communication
aids (including an ASL interpreter),

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and the need for having good visual
training tools. This is really important

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for conveying technical information.
With the help of an accessibility

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consultant, we are currently renovating
a specific work area that

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is being designed and equipped
with the necessary tools.

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Our work includes: performing acoustic
analysis to reduce interference

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with hearing devices, installing
a loop system, video displays,

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and whiteboards throughout; installing
open-space workstations

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that can be rearranged in a U
or circular formation as needed;

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converting training material to
include captions and ASL interpretation,

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and utilizing adaptive tools
such as speech-to-text apps, and

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reusable writing tablets for quick
and easy notes; installing

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additional alert lights for safety
evacuations; and last but not least,

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and equally important, we are
ensuring staff are more aware

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by receiving sensitivity training.

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How would CFIA expand recruitment
of Deaf people of working

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age to apply and what
job positions are available?

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The CFIA encourages persons
with disabilities to apply to any and

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all staffing processes at
the Agency. At the Burnaby lab,

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we have been documenting the
entire recruitment process with the goal

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of creating a toolkit for
others within the CFIA to utilize.

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While some positions may be
identified as unsafe for Deaf people,

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there are many positions in Science
and other branches that encourage

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Deaf people and other persons
with disabilities to apply. This includes

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lab technicians and various
administrative and advisory positions.

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In fact, the Burnaby lab recently
hired a lab support technician who

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is hard of hearing. The CFIA will
continue to seek opportunities

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to provide outreach to general
and specific community groups that

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can help to recruit persons
with disabilities, including Deaf people.

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00:23:39.056 --> 00:23:43.974
The CFIA works with other
departments on targeted recruitment

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00:23:43.974 --> 00:23:48.894
processes for persons with
disabilities. Building more diverse,

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00:23:48.894 --> 00:23:53.813
accessible and inclusive workplaces
is essential to our success

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00:23:53.813 --> 00:23:58.732
as a public service. For example,
the CFIA is aiming to increase

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00:23:58.732 --> 00:24:03.652
representation of persons
with disabilities through a Careers

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00:24:03.652 --> 00:24:08.570
in Biology for Persons
with Disabilities talent pool.

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[ANSELMO]: CFIA has invested in the
National Employee Well-Being

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00:24:16.741 --> 00:24:24.385
Program which includes,
among other related supports,

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duty to accommodate services
that are available to managers.

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00:24:32.029 --> 00:24:39.673
Their Health Accommodation Office
(HAO) removes financial

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00:24:39.673 --> 00:24:47.317
barriers for managers throughout
the employee accommodation

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00:24:47.317 --> 00:24:54.961
process and connects them with
various services and supports.

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00:24:54.961 --> 00:25:02.604
These include information technology
adaptive tools and services

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00:25:02.604 --> 00:25:10.248
accessed through Shared
Services Canada's Accessibility,

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00:25:10.248 --> 00:25:17.892
Accommodation and Adaptive
Computer Technology Program, and

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other external community partners.
Deaf people who are interested

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00:25:25.536 --> 00:25:33.180
in science or biology should explore
possible job opportunities at CFIA.

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We have come to the end
of this DeafDots program.

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Thank you for watching DeafDots.

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00:25:45.144 --> 00:25:52.970
Please send your news
suggestions through

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00:25:52.970 --> 00:26:05.341
our website www.DeafDots.ca
or email to news@deafdots.ca.

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00:26:05.341 --> 00:26:09.042
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